Support

Problems

  • DVD burning fail
  • Not converting – Yellow triangle
  • Files not playing/shortened
  • Can’t find converted file
  • Last track on CD will not rip
  • Babylon/Funmoods removal
  • Convert to CDA
  • Converting DRM files
  • Where do my ripped CD/DVD files go?
  • Drag and drop not working
  • Doesn’t show my files when I click add audio/video
  • Won’t convert MKV to AVI
  • How to send a log
  • All media files open with ConverterLite

Solutions

  • DVD burning fail

We have been having a few issues with our DVD burning functionality, particularly when the video being burned is longer than 2 hours and a dual layer disc is being used. However, a rather odd fix has been found that we are currently trying to get to the bottom of. Once we find the time and resources we shall be giving our DVD burner a complete overhaul. But for now the fix is as follows.

1) Don’t open ConverterLite
2) Locate the folder with the file you wish to burn
3) Right click on the file
4) Select “Convert with ConverterLite”

 

  • Not converting – Yellow triangle

There are 3 reasons why this may occur:

1) DRM protected (See: Converting DRM files)
Also learn more on DRM protection and how to check if your file is DRM protected here: http://www.converterlite.com/wp/drm-protected-files/
2) File is corrupt
3) ffmpeg does not support the file format

 

  • Files not playing/shortened

There are 2 reasons this may occur:

1) DRM protected (See: Converting DRM files)
Also learn more on DRM protection and how to check if your file is DRM protected here: http://www.converterlite.com/wp/drm-protected-files/
2) File is corrupt

 

  • Can’t find Converted file

Audio/Video: Same folder as input/original file
CD: My Music
DVD: My Videos

 

  • Choosing destination folder:

After selecting a device or format you will see a settings icon below the quality/model options. Click settings and uncheck the box titled, “Output file to same folder as input”. Then you can manually choose the location of the output file.

 

  • Last track on CD will not rip

There are 2 resons this may happen:

1) We needed to update our ffmpeg which will be implemented with our new version – Converterlite 1.3.0 on the 18th of April.
2) You have an Enhanced CD and Converterlite is adding tracks that do not exist.

 

  • Babylon/Funmoods Removal

How to uninstall:

1) Click start menu
2) Go to Control Panel
3) Click either:

  • Add or remove programmes
  • Uninstall/remove programmes

4) Find Funmoods Toolbar
5) Click remove or uninstall

For help removing from your browser visit the following links:

http://www.converterlite.com/wp/how-to-remove-babylon-toolbar/
http://www.converterlite.com/wp/how-to-remove-funmoods-toolbar/

 

  • Convert to CDA

Unfortunately it is impossible to convert to a CDA file. A CDA file is merely a Windows representation of an audio CD track, so to actually “create a CDA” file, you would just need a create an audio CD.
We plan to include a “burn to CD” option in ConverterLite v1.4.0 so ensure you always get the newest version to get the best features.

 

  • Converting DRM files

Digital Rights Management is a term that refers to the restriction of free use and transferring of Digital content most commonly being audio and video files.
There is no legal way of circumventing this protection and we cannot condone illegal use of such files. Therefore converterlite does not support the conversion of DRM protected audio and video files.

 

  • Drag and drop not working

There are only 2 reasons why dragging and dropping files may not work:

1) When launching Converterlite for the first time the “Drag-and-Drop” feature will be disabled. It will be re-enabled once opening Converterlite in future.

2) The file format you are trying to drag-and-drop is not supported by Converterlite.

 

  • Doesn’t show my files when I click add audio/video

1) Try dragging and dropping from the folder

2) File format is not recognised by ConverterLite

 

  • Won’t convert MKV to AVI

MKV files use an aac audio codec which can contain more than 2 audio channels. When you convert MKV to AVI you also convert the audio codec to mp3. Mp3 audio codecs can only hold 2 audio channels. So if your MKV file had more than 2 audio channels and you convert to AVI it may not play. This mans you need todo one of 2 things:

1) Force the number of audio channels to 2 (Will downgrade the quality of the audio)
2) Keep the audio codec as aac (We haven’t tested it yet)

Here’s how to do it:

1) When choosing AVI and the AVI quality, click settings and then you will see the ffmpeg arguments. Go to the end of the arguments and add a space. Then type the following, “-ac 2″. Then click convert and it should work fine.

2) When choosing AVI and the AVI quality, click settings and then you will see the ffmpeg arguments. Look for where it says, “-acodec libmp3lame”. This is what changes the audio codec to MP3. So what we want to do is change this to an aac codec. We do this by deleting the code “-acodec libmp3lame”, and adding instead, “-acodec libvo_aacenc”. (make sure there’s a space added before inserting “-acodec libvo_aacenc”.

 

  • How to view the log

Leave converterLite open and go to:

My computer
Local disk (C:)
Users
Name of your account
App data (May need to add “appdata” to the end of the address bar and hit enter)
Roaming
ConverterLite
Temp
Log

Then send the log to us at: http://converterlite.uservoice.com/

 

  • All media files open with ConverterLite

Simply right click, select “Open with”, and then choose a default program”.